cancellation policy
Cancellation and Refund Policy
Read the framework for cancellation charges, supplier deductions, refund timelines, no-shows, route disruption and traveller-requested changes.
What to expect
The package-specific written quotation may contain stricter supplier terms. Those terms must be accepted before payment.
- ✓Traveller cancellation
- ✓Supplier cancellation
- ✓Weather and route disruption
- ✓No-show and early departure
- ✓Refund processing timeline
Transparent service scope
The written proposal will specify deliverables, fees, revisions, payment schedule, exclusions and cancellation conditions before confirmation.